Customer Success Co-op

remote
1001 West Broadway 300, Vancouver, British Columbia, Canada, V6H 4B1
internship . July 11, 2025

Description

What is HEADCHECK Health:

If you're looking to build your career in business (while making a difference in the world) and you're passionate about sports, health or technology, you may be the ideal candidate for this position.

HEADCHECK Health is based in Vancouver, BC and we are the global leader in concussion protocol compliance technology. HEADCHECK has changed the sports landscape with data-driven insights through our end-to-end solution to execute concussion protocols, mitigate risk and support recovery. We are simplifying what is normally a complicated process and are providing healthcare professionals, parents, coaches, league managers and owners with the information they need to make informed decisions about player safety.

HEADCHECK works with over 3,000 sports organizations including Major League Soccer, Canadian Football League, BC Hockey, University of British Columbia and Canadian Junior Football League.

Job Summary:

As a co-op with HEADCHECK Health's Customer Success Department, you will be responsible for assisting Customer Success Representatives with day-to-day tasks, including but not limited to: understanding and applying concussion protocols of a client organization, communicating regularly with clients to support them, creating client-facing materials, day-to-day account transactions and support, and analyzing and developing reports and summaries of monthly data. Your work will directly impact a client's experience to ensure they improve their organization/league's concussion protocol through injury management to ensure success.

What makes this the perfect opportunity:

- Work remotely

- Influence change in healthcare and make an immediate difference

- Work with the biggest sports leagues in the world

- Attractive wellness benefits

- Direct access to our management team

- Personal growth and creativity

- Understand and implement evidence-based approaches

Main Responsibilities:

Engage with customers to understand their current process, areas needing improvement, and then key wins/opportunities throughout the year.
Work with teams to develop and coach the adoption and use of concussion best practices with sports teams
Work with product and marketing teams in the development of internal product-related marketing and communications materials, tools and resources
Assist in providing support activities for new customers including system configuration, data management, content migration, etc.
Work closely with sales and customer success to generate referrals
Create useful blogs/articles, emails, social media posts and other creative items that can help our clients
Create and maintain working tools and reference resources for administrators and end users
Manage support calls and change requests submitted to the Customer Success queue
Communicate progress effectively to senior management
Assist in documenting and managing customer data privacy.
Follow established security and privacy protocols when accessing sensitive customer information, including procedures for data access, communication with customers, and data deletion.
Support audits related to customer compliance with health data standards and escalate observed data handling inconsistencies to team leads.
Other responsibilities required by the role

Passions and skills would include:

Work experience in sport as an athlete, coach, manager or member of a medical team such as an athletic therapist, team coach, physiotherapist or security guard
A passion for helping people with a strong interest in the healthcare field
Have a natural curiosity, excellent communication skills, an aptitude for making friends wherever you go, and a competitive spirit that helps you get the information you need to get results
Excellent organizational skills and time efficiency
Customer-centric mindset
Desire to learn and wear different hats to get the job done

Job Type: Co-op Full-time; 4 month position with preference to extend to 8 months by mutual agreement. Ideally August 2025 start date.

Rolling Applicants: Applicants will be reviewed and interviewed on a rolling basis and may hire prior to the application close date.

Compensation

$20.00 - $21.00 per hour

Know someone who would be a perfect fit? Let them know!